Return and Refund Policy

All sales are final. Any discrepancy in the order received must be reported within 5 days upon receipt of the goods. Any returns must be reported and returned within 10 days of receipt of goods.

• If you are making a purchase please make sure that you provide us with the right SIZES of you or your gift recipient. Use the Size Chart for help.
• Most items purchased from Peekaboofashion.com can be exchanged or returned within 5 days of the order date FREE OF CHARGE.
• Manufacturer defective merchandise can be returned to us within 10 days of the order date at no additional charges.
• Peek-a Boo Fashions is responsible for restocking fees or shipping charges back to you if it is our mistake in color, size or others.
• The merchandise must be in new, unworn condition, unwashed, with all tags attached, and in its original packaging.
• We refund your money - prices of the products only - if reported withing 5 days and returned within 10 days .
• We do not refund shipping, handling, and insurance expenses if you return the order.
• We do not refund mail postage expenses.
• We are not responsible for damage that occurs while washing your products. We recommend HAND WASH.
• However, even though we are very customer oriented, there are still limitations on some returns as well as up to a 25% restocking fee that can apply.
• By law, intimate garments containing a crotch (ie: thongs, panties, boy shorts, tap pants, etc.) can not be returned.
• For health and safety reasons, we do not exchange panties, bikinis, g-string, thongs, or similar intimate items. We recommend you select these items with care, precision, and the right size.
• For health and safety reasons, no returns of worn items will be accepted. We define worn as an item left on longer than is necessary to determine if it fits.
• Sale Items, Special offers, and Hosiery are FINAL sale.

Most commonly asked questions?

• How long will it take to receive my order?

All orders are shipped UPS or Fedex within 1-2 business days unless the item ordered is on backorder.  You will be notified if an item ordered is on backorder.  You will have the option of removing that item from your order or waiting for it to come in.  Backordered items will ship as soon as they become available.

• What is your return policy?

Merchandise may be returned for exchange or store credit within 7 days from the time you receive your order.  A Return Authorization number is required.  This number becomes your store credit transaction ID so please do not return merchandise without getting one. Contact us for a return authorization number and return shipping address.  The return shipping address is not the same as our business offices.  Orders returned to us without a return authorization number will not be accepted.   **Hosiery, stockings, pantyhose, panties, thongs, and G Strings or items with panties, thongs, and G strings, BY LAW, are not returnable.  Store credit is not available for costumes.  Costumes are size exchange only .  

·         How do I pay for my order?

  We accept VISA, Mastercard, Discover, PayPal, and money orders.

• Why was my credit card declined?

The most common reason for a credit card to be declined is "AVS Mismatch".  The order form requires the credit card billing address.  The billing address is the address at which you receive your credit card statement of bill.

• I don’t want to use a credit card. How do I place an order?

You can pay with a money order.  Print the order page.  Be sure to include the additional amount for shipping in your total.  We will also need your shipping address, email address and telephone number so that we can contact you about your order if necessary.

• What do you do with my personal information?

Your personal information is only used for processing and shipping your order.  Credit card numbers are automatically deleted from our system after 30 days.  We do not send unsolicited email.

• How do I contact Peekaboo Lingerie?

Email is the fastest and easiest way to communicate with us.  Our email address is:  info @peekaboofashions.com. Or we can be contacted at 519-734-0448.  If we are not available, please leave your name, email address and message and we will either return your call or answer your question via email.

NO HASSLE RETURN POLICY

All lingerie is returnable for exchange or store credit within 7 days of receipt.  All products must be unworn, unwashed and in the original condition you received it, including tags attached. It’s as easy as 1-2-3
Step 1- email us for a Return Authorization (RA).  Returns without a RA may be delayed.
Step 2- Return your item to the address we provide.  Be sure to include a note telling us what
you want done - different size, different color, etc...Items are returnable for exchange only.
Step 3- sit back and wait a few days for your new item!  
All international sales are final No returns/exchanges.
NO exchanges or returns will be accepted on Clearance Lingerie